99.9% Uptime Guarantee at UnderHost
At UnderHost, we recognize the critical importance of your website's uptime for your business success. Therefore, we are committed to providing a service you can rely on.
Our Uptime Commitment
We stand by our service with an industry-standard 99.9% uptime guarantee as per our Service Level Agreement (SLA). This means that we aim to ensure that your website is available and functional for your visitors nearly all the time.
How We Ensure High Uptime
We employ various measures to maintain our uptime promise:
- Redundant hardware and network configurations
- Regular maintenance and upgrades
- Immediate incident response
- Proactive monitoring of server performance
Service Level Agreement (SLA)
Our SLA details the compensation available if we ever fall short of our 99.9% uptime guarantee. Clients affected by any unscheduled outages will be credited as outlined in our SLA, ensuring that our interests remain aligned with your need for consistent service quality.
Tracking Our Performance
We believe in transparency and accountability. You can track our uptime performance through independent third-party services or request a report from our support team.
Claiming SLA Credits
If you believe that you have experienced an uptime of less than 99.9%, please reach out to us:
- Submit a ticket to our billing department with evidence of downtime.
- Our team will verify the downtime incident against our records.
- If confirmed, we will issue SLA credits to your account accordingly.
For more information about our uptime guarantee or SLA details, please contact our support team.
