CloudFlare TROUBLESHOOTING

I activated CloudFlare, but do not see any statistics.

There are two main reasons why this would happen.

Reason #1) No traffic to subdomain

CloudFlare is enabled for a subdomain that does not get traffic. Through the hosting providers, CloudFlare can only protect traffic going to certain subdomains, specifically CNAMEs. If your traffic all goes to an A record like your root domain, mydomain.com, rather than www.mydomain.com, then even if youve enabled CloudFlare, the traffic is not passing through our network.

To resolve this issue, you can setup a redirect in your .htaccess file from the root domain to the www subdomain. You will want to make sure the cloud is orange for the www subdomain.


Reason #2) CloudFlare not turned on for subdomain

You have not turned CloudFlare on for the subdomain. CloudFlare on is indicated by an orange cloud, rather than gray cloud. You want to toggle the cloud to orange in your control panel next to the subdomain.

You can easily test for #1 and #2 by running the following command in Terminal:

dig www.mywebsite.com

You want to see an output with cdn.cloudflare.net attached to it. If there is no .cdn.cloudflare.net attached to the output, then traffic is not flowing through CloudFlares network.


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