⚡Root Cause
We are currently investigating intermittent network issues affecting part of our Netherlands Cloud VPS infrastructure. Some nodes are experiencing significant packet loss, which may result in degraded connectivity or temporary periods of unreachability.
The exact root cause is still being investigated by our network and infrastructure teams.
🕐Detection Times
Montreal (MTL)Oct 16 · 07:02
BangkokOct 16 · 18:02
UTCOct 16 · 11:02
AmsterdamOct 16 · 13:02
⚠️Impact
- Some Netherlands Cloud VPS customers may experience significant packet loss.
- Connections to affected servers may be slow, unstable, or temporarily unavailable.
- Services hosted on affected VPS instances may experience intermittent connectivity.
- Not all Netherlands Cloud VPS nodes are affected.
✅Actions Taken
- Our network and infrastructure teams are actively investigating the affected nodes and network paths.
- Network connectivity and packet-loss levels are being monitored across the Netherlands infrastructure.
- We are working with the relevant network providers where necessary to isolate the source of the instability.
- Service restoration and network stability are our current priority.
🔧Preventive Measures
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Network analysis
Once the incident is resolved, we will review network telemetry and affected paths to determine the underlying cause.
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Infrastructure review
Affected nodes and network components will be reviewed for any recurring conditions that may have contributed to the incident.
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Monitoring improvements
Monitoring thresholds and network-loss detection will be reviewed to improve early detection of similar connectivity issues.