Our Money-Back Guarantee at UnderHost
We understand the importance of customer satisfaction and trust. That's why we offer a hassle-free, 14-day money back guarantee for our hosting services.
Peace of Mind with Every Purchase
When you sign up for any of our hosting plans, you can rest assured that you're making a risk-free decision. If our services do not meet your expectations within the first 14 days, we will provide a full refund.
Scope of Money-Back Guarantee
Our 14-day money back guarantee applies to the following services:
- Shared hosting plans
Please note that this guarantee does not apply to the following services:
- Domain registration fees
- Virtual private servers (VPS) / Cloud
- Dedicated servers
- Semi-dedicated hosting
Requesting a Refund
To request a refund under our money-back guarantee, follow these simple steps:
- Log in to your account using the UnderHost control panel.
- Submit a ticket to our Billing Department stating your request for a refund.
- Our team will process your request and issue a refund where applicable.
Refunds are issued to the original method of payment and can take several days to process, depending on your bank or payment service provider.
Questions?
If you have any questions about our money-back guarantee or need assistance with processing a refund, don't hesitate to contact our support team. We're here to help you make the most out of your experience with UnderHost.
