⚡Root Cause
The intermittent connectivity issue affecting some Netherlands Cloud VPS nodes has been resolved.
Our investigation found that the network was impacted by a large volume of incoming traffic consistent with a DDoS-type event. The affected servers themselves remained online and functional, but the traffic flood caused significant packet loss and degraded network connectivity.
Network stability has now been restored and services are operating normally.
🕐Detection Times
Montreal (MTL)Oct 16 · 07:02
BangkokOct 16 · 18:02
UTCOct 16 · 11:02
AmsterdamOct 16 · 13:02
⚠️Impact
- Some Netherlands Cloud VPS customers experienced significant packet loss.
- Connections to affected servers may have been slow, unstable, or temporarily unavailable.
- The virtual servers themselves remained online and operational during the incident.
- Not all Netherlands Cloud VPS nodes were affected.
✅Actions Taken
- Network traffic and affected paths were investigated by our infrastructure team.
- The source and characteristics of the abnormal incoming traffic were analyzed.
- Network stability and packet-loss levels were monitored throughout the incident.
- Connectivity has been restored and the affected infrastructure is operating normally.
🔧Preventive Measures
✓
Traffic analysis
We will review traffic patterns from this incident to identify opportunities for earlier detection and mitigation.
✓
DDoS mitigation review
Network protection and mitigation policies will be reviewed based on the characteristics of the incoming traffic.
✓
Monitoring improvements
Packet-loss and abnormal traffic monitoring will be reviewed to improve response time during similar events.
