If your website pages aren’t reflecting the changes after you upload updates, it’s likely due to caching. This is a common issue when using caching services like Cloudflare or server-side caching such as cPanel’s Nginx Cache. Follow these steps to troubleshoot and resolve the issue.
Step 1: Clear Your Browser Cache
Your browser may be showing a cached version of your website. To ensure you’re viewing the latest version, clear your browser’s cache:
- Chrome: Go to Settings > Privacy and Security > Clear Browsing Data and select “Cached images and files.”
- Firefox: Go to Settings > Privacy & Security > Cookies and Site Data and click “Clear Data.”
- Safari: Go to Preferences > Privacy > Manage Website Data and clear the cache.
Step 2: Clear Cloudflare Cache
If your website uses Cloudflare, the cached version on their servers may not be updated. Follow these steps to clear the Cloudflare cache:
- Log in to your Cloudflare Dashboard.
- Select your website from the list of domains.
- Go to the Cache tab in the dashboard.
- Click on Purge Everything to clear all cached content for your website.
Tip: If you want to purge only specific files, use the Custom Purge option and specify the URLs to refresh.
Step 3: Clear cPanel Nginx Cache
For hosting accounts that use Nginx caching, the cached pages on the server might be causing the issue. Here’s how to clear the Nginx cache through cPanel:
- Log in to your cPanel account.
- Look for the Nginx Caching icon.
- Click on Clear Cache to purge the cached files.
- Temporarily disabling the cache before making changes or clearing it after the update. This ensures the latest version of your content is displayed without delay.
Step 4: Force a Refresh
To bypass the browser and server cache temporarily, perform a hard refresh on your browser:
- Windows: Press
Ctrl + F5. - Mac: Press
Command + Shift + R.
Step 5: Check for CDN Caching
If you use a Content Delivery Network (CDN) in addition to Cloudflare, the cached version on the CDN servers may need to be purged. Log in to your CDN provider’s dashboard and clear the cache.
Step 6: Disable Caching Temporarily
If clearing the cache doesn’t resolve the issue, try disabling caching temporarily:
- In Cloudflare, go to the Cache settings and set the caching level to BYPASS.
- In cPanel, disable any server-side caching tools, such as Nginx.
Additional Troubleshooting
- File Upload Location: Double-check that you are uploading files to the correct directory (e.g.,
public_htmlfor your main domain). - DNS Propagation: If you recently updated your domain’s DNS settings, allow up to 24-48 hours for changes to propagate fully.
- PHP or Database Changes: If your updates rely on PHP or database changes, ensure your scripts are functioning correctly and the database changes are applied.
Need Assistance?
If you’ve followed these steps and your pages are still not updating, contact our support team through the CustomerPanel. Provide details about the issue and the steps you’ve taken, and we’ll help resolve the problem.
