What Kind of Customer Support Does UnderHost Offer?
UnderHost is dedicated to providing comprehensive support to our customers around the clock. While we have evolved our support services, our commitment to assisting you remains steadfast.
To ensure the quickest and most efficient response to your queries, we have introduced "Winston AI," our intelligent support assistant. Winston AI is available through our website and is capable of providing instant responses to a variety of common hosting-related questions.
For issues requiring more in-depth assistance, we maintain a robust ticketing system managed by our skilled support team. We're ready to assist with any aspect of your hosting experience at any hour of the day. Email support is also readily available for all our clients.
We strive to provide a personal touch to online service and support. However, please be advised that direct support is provided only to the account holder to ensure the utmost security and privacy of your information. Currently, we do not offer end-user support for reseller customers' clients, but we empower our resellers with the tools and resources they need to provide assistance to their own user base.
For more details on utilizing Winston AI and to get answers to common questions, please visit our blog post: Harnessing the Power of AI in Hosting Support.