Server Management

Supported Servers

- AlmaLinux 8.x, 9.x cPanel

- CloudLinux 7.x, 8.x cPanel

- CentOS 7.x, 8.x cPanel

- Ubuntu 20.04 LTS, 22.04 LTS cPanel

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Unlimited Tickets Support

- 24×7 Ticket Support

- Unlimited Administration Tickets

- Admin Consultation (RHCE Certified)

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Response and Resolution Time

- Within 30 Minutes Response Time Guarantee for Support Tickets

- Within 24 Hour Resolution Time Guarantee for Support Tickets

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Services Optimization

- Apache, Nginx, and LiteSpeed Tweaking & Optimizing Performance

- MySQL and MariaDB Optimization

- Exim and Postfix Mail Optimization

- PHP-FPM and OPCache Optimization

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Core Server Management

- Initial Server Setups

- Service Upgrades (PHP, MySQL, Apache, Nginx)

- Server Tweaks

- PHP and Apache Compilation with Advanced Modules (mod_deflate, mod_security, etc.)

- cPanel & Add-on Support (CloudLinux, LiteSpeed, JetBackup, etc.)

- CloudFlare Module Installations and Support

- LiteSpeed and Nginx Setup and Configurations

- SSL Certificate Installations

- Custom Mail Server Setups

- ClamAV Integration with Exim

- Regular Updates and Patches

- Fixing Failed Services

- Softaculous & Standard 3rd Party Software Support (Joomla, WordPress, Moodle, etc.)

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Server Setup

- Host-name, DNS Setup

- cPanel Setup and Configuration

- Services Setup

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Basic Security

- Server Securing and Hardening

- CSF Firewall Installation & Configurations

- LFD Alerts on Brute Force Attacks

- SMTP Tweaking

- PHP Hardening (SUPHP, SUHOSIN)

- Mod_security Setup and Configurations

- Root Login Email Alerts

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Server Migrations

- Backup Restorations, Database Restorations from Secondary Backup Disks, etc.

- DirectAdmin to cPanel Server Migration

- cPanel to cPanel Server Migration

- Additional Charges Apply for Server Transfers over 50GB

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3rd Party Software Installation

- Softaculous, JetBackup, CXS, ClamAV, Zend Optimizer, IonCube, GD, Curl, FreeType, EAccelerator, XCache, ImageMagick, Advance Perl Modules, etc.

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Disaster Recovery & Hack Recovery

- Investigation and resolution of spam or hack issues with external scripts under /tmp

- OS Recovery via KVM Access

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Server Log Analysis

- Monitoring the Server Logs for Spam Sources

- Restart Failed Services upon Notifications (Included in Basic Monitoring)

- Fixing Server Services having Problems (Included in Basic Monitoring)

Supported Servers

- AlmaLinux 8.x, 9.x DirectAdmin

- CloudLinux 7.x, 8.x DirectAdmin

- CentOS 7.x, 8.x DirectAdmin

- Ubuntu 20.04 LTS, 22.04 LTS DirectAdmin

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Unlimited Tickets Support

- 24×7 Ticket Support

- Unlimited Administration Tickets

- Admin Consultation (RHCE Certified)

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Response and Resolution Time

- Within 30 Minutes Response Time Guarantee for Support Tickets

- Within 24 Hour Resolution Time Guarantee for Support Tickets

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Services Optimization

- Apache, Nginx, and LiteSpeed Tweaking & Optimizing Performance

- MySQL and MariaDB Optimization

- Exim and Postfix Mail Optimization

- LiteSpeed and OpenLiteSpeed Optimization

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Core Server Management

- Initial Server Setups

- Service Upgrades (PHP, MySQL, Apache, Nginx)

- Server Tweaks

- PHP and Apache Compilation with Advanced Modules (mod_deflate, mod_security, etc.)

- DirectAdmin & Add-on Support (RVSkin, SourceGuardian, Zend/IonCube, etc.)

- CloudFlare Module Installations and Support

- LiteSpeed and Nginx Setup and Configurations

- SSL Certificate Installations

- Custom Mail Server Setups

- ClamAV Integration with Exim

- Regular Updates and Patches

- Fixing Failed Services

- Softaculous & Standard 3rd Party Software Support (Joomla, WordPress, Moodle, etc.)

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Server Setup

- Host-name, DNS Setup

- DirectAdmin Setup and Configuration

- Services Setup

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Basic Security

- Server Securing and Hardening

- CSF Firewall Installation & Configurations

- LFD Alerts on Brute Force Attacks

- SMTP Tweaking

- PHP Hardening (SUPHP, SUHOSIN)

- Mod_security Setup and Configurations

- Root Login Email Alerts

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Server Migrations

- Backup Restorations, Database Restorations from Secondary Backup Disks, etc.

- cPanel to DirectAdmin Server Migration

- DirectAdmin to DirectAdmin Server Migration

- Additional Charges Apply for Server Transfers over 50GB

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3rd Party Software Installation

- Softaculous, RVSkin, CXS, cPanelPro, cPanelXp, ClamAV, Zend Optimizer, IonCube, GD, Curl, FreeType, EAccelerator, XCache, ImageMagick, Advance Perl Modules, etc.

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Disaster Recovery & Hack Recovery

- Investigation and resolution of spam or hack issues with external scripts under /tmp

- OS Recovery via KVM Access

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Server Log Analysis

- Monitoring the Server Logs for Spam Sources

- Restart Failed Services upon Notifications (Included in Basic Monitoring)

- Fixing Server Services having Problems (Included in Basic Monitoring)

Supported Servers

- AlmaLinux 8.x, 9.x

- CloudLinux 7.x, 8.x

- CentOS 7.x, 8.x

- Ubuntu 20.04 LTS, 22.04 LTS

- Debian 10, 11

- Fedora 32, 33, 34

- FreeBSD 12, 13

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Hourly Support

- Available 24×7 on an hourly basis

- Tailored technical support and administration

- Flexible billing for hours spent on server management

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Response and Resolution Time

- Immediate Response Time for Active Issues

- Resolution based on hourly engagement

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Services Optimization

- On-demand performance tuning for Apache, Nginx, and other servers

- Ad-hoc database optimization for MySQL, MariaDB, PostgreSQL

- Mail server tuning for Exim, Postfix, and others upon request

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Core Server Management

- Hourly consultations for initial setups and configurations

- Upgrades and tweaks as per request (PHP, MySQL, Apache, Nginx, Kernel)

- Custom software installations and configurations on demand

- Immediate application of security patches and updates

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Server Setup

- Hourly setup and configuration as needed

- Quick DNS and network adjustments

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Basic Security

- Hourly security checks and fortifications

- Installation and configuration of security measures on an hourly basis

- Immediate alerts and responses to security incidents

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Server Migrations

- Managed migrations on an hourly charge basis

- Efficient data transfer with minimal downtime

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3rd Party Software Installation

- Quick installations of required software like Docker, Git, Node.js, etc.

- Setup and configuration performed hourly as needed

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Disaster Recovery & Hack Recovery

- Rapid deployment of recovery measures on an hourly service model

- Immediate action to mitigate and rectify security breaches

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Server Log Analysis

- Hourly monitoring and analysis to quickly identify and address issues

- Proactive management of logs to prevent service disruptions

Supported Servers

- AlmaLinux 8.x, 9.x

- CloudLinux 7.x, 8.x

- CentOS 7.x, 8.x

- Ubuntu 20.04 LTS, 22.04 LTS

- Debian 10, 11

- Fedora 32, 33, 34

- FreeBSD 12, 13

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Unlimited Tickets Support

- 24×7 Ticket Support

- Unlimited Administration Tickets

- Admin Consultation (RHCE Certified)

--------------------------------------------
Response and Resolution Time

- Within 30 Minutes Response Time Guarantee for Support Tickets

- Within 24 Hour Resolution Time Guarantee for Support Tickets

--------------------------------------------
Services Optimization

- Performance Optimization for Apache, Nginx, and other web servers

- Database Optimization for MySQL, MariaDB, PostgreSQL

- Mail Server Optimization for Exim, Postfix, and others

- System Performance Monitoring and Tuning

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Core Server Management

- Initial Server Setups without Control Panel

- Service Upgrades (PHP, MySQL, Apache, Nginx, Kernel)

- Comprehensive Server Tweaks

- Custom Software Compilation and Installation

- Regular System Updates and Security Patches

- Monitoring and Maintaining System Integrity

- SSL Certificate Installations

- Custom Mail Server Setups

- Integration of Security Tools and Scripts

- Troubleshooting and Fixing Failed Services

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Server Setup

- Host-name, DNS Setup

- Basic Network Configuration

- Services Configuration

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Basic Security

- Server Securing and Hardening

- Firewall Installation & Configuration

- Intrusion Detection System Setup

- SMTP Security Enhancements

- Rootkit Hunter Installation

- Security Audits and Recommendations

- Email Notification for Critical Events

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Server Migrations

- System Backup and Restoration

- Migrations Between Any Supported OS

- Custom Migrations Based on Specific Requirements

- Additional Charges for Data Over 50GB

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3rd Party Software Installation

- Installation and Configuration of Software like Docker, Git, Node.js, etc.

- Advanced Perl, Python, and Ruby Modules

- Optimization Tools like Memcached, Redis

- Compilation of Custom Software as Required

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Disaster Recovery & Hack Recovery

- Rapid Response to Hacking and Spamming Incidents

- Full System Scan and Cleanup

- Operating System Recovery via Console Access

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Server Log Analysis

- Proactive Monitoring of Logs for Anomalies

- Automatic Restart of Failed Services

- Resolution of Service Interruptions